The answer is that it depends on the specific terms and conditions of your frequent flyer program. Generally, the frequent flyer program will charge you a cancellation fee of between $25-$250 per ticket, but they will refund you most all of the taxes, fees and surcharges that they charged at the time of booking. They will either refund your miles back to your frequent flyer account, or give you a specific time to re-use the award ticket in the future (subject to award seat availability). BookMyAward’s service fee, however, is non-refundable. You can either cancel the award tickets yourself, or we can assist you with the cancellation process for a small per ticket cancellation fee. Please see our No Risk Pricing policy for our pricing.